Deposit blocked by an exchange
Has an exchange frozen your deposit? We show where the money came from and draft a letter to compliance
The exchange has blocked the transfer "for an AML review" and gives neither a reason nor a timeline. Paste the deposit hash: we check the sender, break down where their incoming money came from and prepare a letter with a link to a report the exchange can verify itself.
You will find it in the exchange deposit history or in the wallet you sent from.
The same review as on /check: the reliability score and the shares of sanctions, mixers and flagged addresses.
A ready text in Russian or English with a verifiable report seal.
Deposit review
Checking the sender counts as one /check. The letter is free.
Frequently asked questions
Checking the sender counts as one /check from the free allowance. The compliance letter is free.
No. The exchange compliance team decides. The letter gives them verifiable facts about where the money came from and asks them to name what exactly raised concern.
The TRON network, USDT and USDC transfers.
The letter does not argue with the check: it asks the exchange to name the reason and offers to confirm the origin of the money with documents. Prepare statements and your messages with whoever sent the money.
The /verify page with the same score and report fingerprint that you see. The report cannot be changed after it is issued: the fingerprint would stop matching.
Then you need a trace: /stolen puts the scammer address under watch and tells you when the money touches an exchange.
Beware of a fake "AML department"
A real exchange AML department never asks for an extra payment, a "deposit" or a transfer "to unfreeze". Such a letter or message is a scam, even if it comes from a look-alike address.
Why exchanges block deposits
- The sender or their sources are linked to sanctioned, mixer or flagged addresses, even one transfer away.
- The amount or frequency of deposits is sharply different from what is usual for your account.
- The sender address is already marked as risky in the databases the exchange uses.
- The exchange expects proof of where the money came from but does not say which documents.
What to attach to your request
- The deposit hash and the link to our report seal.
- Where this money came from: a statement from another exchange, a contract, an exchange receipt.
- If another person sent you the USDT, your messages or contract with them.
- Write only through the exchange official website or app, not through messengers.
An information service on public blockchain data. Not legal advice. GuardPay does not represent the user before platforms or authorities.
